1. Introduction
This Cookie Policy explains how Complycia (“Company,” “we,” “us,” or “our”) uses cookies and similar technologies on our website and web application (collectively, the “Services”).
This policy should be read together with our Privacy Policy, which explains how we collect, use, and protect personal information.
By continuing to use our Services, you consent to the use of cookies as described in this policy, unless you have disabled cookies through your browser or device settings.
2. What Are Cookies?
Cookies are small text files placed on your computer or mobile device when you visit a website. They help websites function properly, improve performance, remember preferences, and enhance security.
Cookies set directly by Complycia are called first-party cookies. Cookies set by service providers assisting us (such as analytics or infrastructure partners) are called third-party cookies.
3. Types of Cookies We Use
We use the following categories of cookies:
a. Strictly Necessary Cookies
These cookies are essential for the operation and security of our Services. They enable core functionality such as secure login, account authentication, session management, and fraud prevention.
Because these cookies are required for the Service to function, they cannot be disabled.
Examples:
Authentication tokens
Session identifiers
CSRF tokens
b. Functional Cookies
These cookies improve usability by remembering preferences and settings you choose while using the Services.
Examples:
Language settings
Dark/light mode preferences
UI layout configuration
c. Performance & Analytics Cookies
These cookies help us understand how the Services are used so we can improve reliability, performance, and usability. The data collected is aggregated and does not include patient records or medical information.
We may use privacy-focused analytics providers (such as Google Analytics or similar tools) configured to limit data collection.
Examples:
Page view tracking
Feature usage heatmaps
Event logging
d. Marketing & Advertising Cookies
Complycia does not use third-party advertising cookies to track users across unrelated websites.
We may use basic attribution parameters (such as UTM tags) to understand how visitors arrive at our site, but we do not engage in behavioral advertising or retargeting.
Examples:
UTM tracking parameters
4. Third-Party Cookies and Embedded Content
Our Services may include limited third-party services such as analytics or embedded media (e.g., hosted videos). These third parties may set cookies to enable their functionality.
We do not use third-party advertising, retargeting, or social media tracking pixels.
Third-party services operate under their own privacy policies. We encourage you to review them directly:
5. How to Control and Manage Cookies
You have the right to decide whether to accept or reject cookies.
Browser Settings
Most browsers allow you to modify your cookie preferences. You can usually find these settings in your browser's “Options” or “Preferences” menu. You can:
Delete all cookies stored on your device
Block all future cookies
Set site-specific cookie preferences
Clear cookies automatically when the browser is closed
Opt-out Tools
You may opt out of third-party analytics cookies using the tools below:
Note: Disabling cookies may affect your ability to use certain features of the Services.
6. Legal Basis for Cookie Usage
Where required by law (such as under GDPR), we rely on the following legal bases for cookie usage:
Strictly necessary cookies: processed under legitimate interest to operate the Service
Analytics cookies: processed with user consent
You may withdraw consent at any time by adjusting your browser settings or cookie preferences.
7. Data Retention
Cookies are retained for different durations depending on their type:
Session cookies expire when you close your browser
Persistent cookies remain on your device until manually deleted or they expire automatically
We periodically review cookies to ensure they remain necessary, proportionate, and accurate for operating the Service
8. Changes to This Policy
We may update this Cookie Policy from time to time. We may update this Cookie Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be communicated via in-app notice or email if required.
9. Contact Us
If you have any questions about our cookie practices, or wish to exercise your rights under applicable data privacy laws, you may contact us at:
Email: legal@complycia.com